FAQ
Here you will find a answer to the main questions.
- How do I cancel my booking?
How do I cancel my booking?
If you need to cancel a booking, make sure you check our cancellation policy first.
- Can I book if I don’t have a Credit card?
Can I book if I don’t have a Credit card?
No. You’ll need to have a credit or debit card to guarentee your booking. At the moment we accept: VISA and Mastercard.
- What time is check-in and check-out?
What time is check-in and check-out?
Thanks to our self-check-in device its possible to check-in till late. Please remember to inform us in time about your late check-in. You can check-out anytime till the fixed check-out-time.
- I haven’t received a confirmation. What should I do?
I haven’t received a confirmation. What should I do?
Don’t worry, just get in touch with our team and give them your full name and date of arrival.
- I’m travelling by bicycle. Is there a possibility to deposit?
I’m travelling by bicycle. Is there a possibility to deposit?
Yes of course – in every of our properties you can store your bicycle during your stay.